Residential Service
Connect Service
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Online
Fill out a Contract for Service Form online. You may type directly into the form fields from your computer, then submit, save and/or print the form. If the form is submitted online to KEYS successfully, you will receive a confirmation email within 1 business day.
By Mail
Mail the forms and documents to:
Keys Energy Services
P.O. Box 6048
Key West, FL 33041-6048
In Person
If you’d like to visit in person at our Key West customer service office, we are located at 1001 James Street. We’re at the corner of James and Grinnell streets across from the City of Key West’s parking garage called the Park & Ride – near Key West Bight.
By Fax
You can also send your documents to Customer Service via fax at 305-295-1085.
To establish service, the following items are required:
- Contract for Service Form
- A valid driver’s license or equivalent photo identification
- A rent receipt, lease agreement, or copy of a warranty deed
- Deposit Requirement, please select (1) of the options below (credit/debit card payments will be assessed a transaction fee for processing):
- ~Waive Deposit – if you sign up for the Electronic Debit Program while you are establishing service, your initial deposit fee will be waived.
- ~Keys Energy Services charges a $125 deposit for new customers, or customers with previous service accounts in good standing may be eligible for a deposit waiver. Deposits receive simple interest at a rate set by the Utility Board. Deposits can be refunded to residential customers with a good two-year payment history (no late payments).
- Any residential account that must be in a corporation’s name must be signed for by an officer of the corporation, and a copy of the articles of incorporation must be furnished to KEYS. The documents must list the corporate officer who is requesting electrical service. If the above is unavailable, KEYS may accept a Corporate Statement on company letterhead (see required sample verbiage), or in place of letterhead, the statement must be submitted with a business card attached for the representative requesting the service. The statement must either be notarized or accompanied by a copy of a valid government-issued photo identification.
* A $40.00 service fee will appear on your first bill.
Same Day Service for Connection/Disconnection at the Meter
Please use the time chart below to determine by when you will need to sign up to receive same-day service. Make note the further north you live from Key West, the earlier you must come in.
- Sunshine Key to Ramrod Key: 1:30 p.m.
- Summerland Key to Sugarloaf Key: 2:30 p.m.
- Bay Point to Rockland Key: 3:30 p.m.
- Key Haven to Key West: 4:30 p.m.
Disconnect Service
To disconnect your electric service, you can choose how you would like to submit the form. Please be advised that the electric service will be subject to disconnection as of 8:00 a.m. on the requested termination date. The requested termination date must be a KEYS’ business day.
Online
Fill out a Termination of Electric Service Form online. You may type directly into the fields, then submit, save and/or print it. If the form is submitted to KEYS successfully, you will receive a confirmation email within 1 business day.
By Mail
Mail the forms and documents to:
Keys Energy Services
P.O. Box 6048
Key West, FL 33041-6048
In Person
If you’d like to visit in person at our Key West customer service office, we are located at 1001 James Street. We’re at the corner of James and Grinnell streets across from the City of Key West’s parking garage called the Park & Ride – near Key West Bight.
By Fax
You can also send your documents to Customer Service via fax at 305-295-1085.
This form must be signed by the KEYS’ Customer of Record. Please be advised that the electric service will be subject to disconnection as of 8:00 a.m. on the requested termination date. The requested termination date must be a KEYS’ business day.
Same Day Service for Connection/Disconnection at the Meter
Please use the time chart below to determine by when you will need to sign up to receive same-day service. Make note the further north you live from Key West, the earlier you must come in.
- Sunshine Key to Ramrod Key: 1:30 p.m.
- Summerland Key to Sugarloaf Key: 2:30 p.m.
- Bay Point to Rockland Key: 3:30 p.m.
- Key Haven to Key West: 4:30 p.m.
Transfer Service
To transfer service, you can choose how you would like to submit the forms and documents:
Online
Fill out a Contract for Service Form online. You may type directly into the form fields from your computer, then submit, save and/or print the form. If the form is submitted to KEYS successfully, you will receive a confirmation email within 1 business day.
By Mail
Mail the forms and documents to:
Keys Energy Services
P.O. Box 6048
Key West, FL 33041-6048
In Person
If you’d like to visit in person at our Key West customer service office, we are located at 1001 James Street. We’re at the corner of James and Grinnell streets across from the City of Key West’s parking garage called the Park & Ride – near Key West Bight.
By Fax
You can also send your documents to Customer Service via fax at 305-295-1085
To establish service, the following items are required:
- Contract for Service Form
- a valid driver’s license or equivalent photo identification
- a rent receipt, lease agreement, or copy of a warranty deed for the new location.
*A $40.00 service fee will appear on your first bill.
Same Day Service for Connection/Disconnection at the Meter
Please use the time chart below to determine by when you will need to sign up to receive same-day service. Make note the further north you live from Key West, the earlier you must come in.
- Sunshine Key to Ramrod Key: 1:30 p.m.
- Summerland Key to Sugarloaf Key: 2:30 p.m.
- Bay Point to Rockland Key: 3:30 p.m.
- Key Haven to Key West: 4:30 p.m.