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Storm Update and Power Outages

Power has largely been restored in the following areas: Key West to the Crane Blvd area of Sugarloaf, Summerland Key, Cudjoe Gardens, and the Northside of
Ramrod Key.

If you live in those area, dont have power, and have not previously reported your outage, please call 305-295-1010. It is only necessary to report your outage once. If you previously reported, doing so again will not speed up your restoration.

For all other areas of Cudjoe Key, Ramrod Key, the Torch Keys and Big Pine Key, we have hundreds of personnel working to restore power. There is no need to report outages yet. As we make repairs in those

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KEYS OFFICES TO RE-OPEN ON MONDAY, SEPTEMBER 25TH

Keys Energy Services' (KEYS) offices will re-open for regular business on Monday, September 25th, at 10:00A.

Beginning this week KEYS will send out estimated energy bills based on usage through September 11th. KEYS will not assess any late fees through October.

The Utility Board meeting scheduled for Wednesday, September 27th, will proceed as scheduled.

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To check the status of power in your neighborhood please visit our online outage viewer @ https://ubserve.kwcityelectric.com:7576/#viewer-menu-parent. Please note, the online outage viewer only indicates if the electrical feeder feeding your area is energized, not your individual home. Your home or neighborhood may have sustained damage that prevents you from receiving power from KEYS. If you find that you do not have power, yet others around you do, please call (305) 295-1010 to log your outage into our automated outage system. This will help KEYS' crews better pinpoint the homes that remain to be energized.

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Portions of KEYS service area are currently experiencing an interruption in electrical service due to Hurricane Irma. KEYS crews are in the field and are aware of a majority of the issues affecting the electrical system. They are working as quickly as possible to restore power. Power restoration estimates are approximate but for Key West to lower Sugarloaf the majority will likely be restored within the week. For upper Sugarloaf to the Seven Mile Bridge restoration will be longer due to significant damage.

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MYTH VS. REALITY: Keys Energy Services WILL NOT intentionally shut power off in advance of Hurricane Irma. We will let nature take its course. With the closure of local medical facilities, KEYS crews are limited on the work they are able to do. If you lose power leading up to Irma there is a good possibility you will stay offline throughout the storm.

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KEYS ENERGY SERVICES PRE-STORM GENERAL SAFETY TIPS & WHAT TO EXPECT

With Hurricane Irma predicted to impact the Florida Keys, Keys Energy Services (KEYS) asks that you take the following safety precautions:

- Turn your refrigerator and freezer to their coldest setting and keep the door closed. If the power goes out, this will keep food fresh longer.

- Unplug your television before lowering or taking down your outside antenna. Use extra caution and beware of power lines, which may be nearby.

- Disconnect all electric equipment.

- Keep flashlights, battery-operated radios, extra batteries, canned food, and bottled water handy.

- If you own a swimming pool, turn off all pumps and filters. If you don't, water from the approaching storm can damage them.

- If evacuating the Florida Keys, KEYS recommends all customers shut the main power off to their home at the main circuit breaker to avoid fires caused by rising waters.

- If your power goes out, use flashlights instead of candles or kerosene lamps. Be careful cooking over flames, a gust of wind through a door or window could start a fire and the fire department may not be able to respond.

- If you own a generator, be sure to follow the manufacturer's recommendations. Make sure your generator is in a well-ventilated location. Plug appliances directly into the generator. Turn your electricity off at the fuse box in order to prevent safety problems for KEYS workers. Additionally, remember to turn the generator off before turning your house power back on.

- Do not touch fallen or low-hanging wires and anything they may be in contact with. A seemingly harmless wire may still be energized. Also, stay away from puddles where downed lines may have landed.

- Keep telephone lines clear for police and emergency services. Please call KEYS only to report downed power lines, or to let us know that power is out in your home after others in your area have been energized. KEYS' 24-hour Dispatch Center can be reached at (305) 295-1010.

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Keys Energy Services (KEYS) is prepared to restore service as quickly as possible if facilities are damaged by Hurricane Irma.

Restoration efforts will begin as soon as winds diminish.

KEYS has established priorities for storm restoration that are intended to emphasize health, safety, and essential community services and to restore service in a manner that will affect the greatest number of customers first.

Here's what will happen:

Before the Storm:

- Line and electrical crews will be n the field working until winds exceed 35 miles per hour. At that time, all crews will be called in from the field. If power outages occur at this time, KEYS will not attempt to restore power. All restoration will take place when the storm has passed.

- Essential utility employees will be on standby to begin the restoration process immediately after winds diminish.

Local Generation:

- KEYS has approximately 100 megawatts of local generation available if the Transmission Line/TIELINE is severed. If the generating units weather the storm without damage, the units will be started as soon as winds die down.

Dealing with Customers' Calls and Power Outages After the Storm:

- KEYS personnel will accept phone calls from customers reporting electrical hazards such as downed power lines or sparking lines, as well as customers reporting outages. This information will be immediately sorted and prioritized for field crews. In order to keep the process as efficient as possible, we ask that customers call only one time to report damage or an outage.

- After reports have been prioritized, employees from the engineering and meter services sections will survey affected areas to assess damage and to determine equipment, materials, and personnel necessary to restore power in areas.

- Employees from the electrical and line sections will begin restoring power.

- KEYS has a number of contracts and agreements in place so that emergency supplies and additional crews from other utilities will quickly mobilize to assist in the restoration effort, as necessary.

- KEYS crews and crews from other utilities will work as quickly as possible to restore power. Emergency services such as the hospital, the police and sheriff's offices, and radio stations will receive top priority. The time required to restore power is largely due to the extent of damage to our distribution system.

- If the TIELINE is severed, local generation will be available to supply power. However, customers should expect KEYS to call for conservation. Rotating power outages are also a possibility.

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